Refund Policy

Return Policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS, COSTS WILL BE CHARGED.

Returns: Is it possible to return my order? Yes, that is possible. If you're not satisfied with the items you've ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

  • The order still contains all the correct parts, components, and the packaging is exactly as the product arrived.
  • Normal use of the product is visible; breakage due to careless use is excluded.
  • Products where hygiene is important have been thoroughly cleaned before the return process begins.
  • The product was found to be defective upon receipt.

We are entitled to charge the customer shipping costs. A return shipment will be processed within 7 business days, and if the conditions are met, the return shipment will be officially confirmed within this period. *We reserve the right to refuse returned items if we suspect the items have been used or damaged beyond our control.

How can I return my order? If your order meets the above conditions, you need to do the following to initiate the return process:

  1. Send an email to: info@maevia-dublin.com
  2. Ensure that the email contains the following:
    • Order number
    • Reason for the return request
    • Photo of the product in case of breakage
    • First name + last name of the customer
    • Customer's address

We will then contact you and provide you with the return address. Never send the return shipment to the sender; we will provide you with the correct address after you have requested it from us. You, the customer, are responsible for the shipping costs of returning the product.

CANCELLATION: The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who concludes a legal transaction for purposes that can largely not be attributed to his commercial or independent professional activity.

CANCELLATION CONDITIONS:

Right of withdrawal

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, have received or has received the last goods. Since we work with a fully automated system, orders are executed immediately once placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods. To exercise your right of withdrawal, you must inform us (Maevia Dublin) of your decision to withdraw from this contract by means of a clear statement (e.g., by email). The withdrawal is complete when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Registration for shipments in transit Since our goods are shipped from Asia, there may be longer lead times that we have no control over. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us of your cancellation in advance. To ensure the fastest possible return shipment, we ask you to send us a shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and in any case within fourteen days from the day on which we were informed of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.